We prioritize offering seamless and secure payment solutions for our valued customers. We currently accept all major credit and debit cards for online transactions, including:
- Visa
- Mastercard
- American Express
All payments are processed via a fully compliant third-party payment processor that leverages end-to-end encryption to safeguard your sensitive financial data. We do not store complete credit or debit card information on our internal servers—this responsibility lies with our trusted payment partner, which adheres to rigorous security protocols to mitigate risks of unauthorized access, fraud, and data breaches. Shop confidently, knowing your payment details are managed with the highest level of security and care.
For transparent and consistent pricing, the currency of your final charge is strictly determined by your shipping destination:
- U.S.-bound orders: All products are priced and billed in U.S. Dollars (USD).
- Canada-bound orders: All products are priced and billed in Canadian Dollars (CAD).
The currency selector located at the top of our website serves purely as a price preview tool to help you estimate costs in your preferred currency. Regardless of the display setting you choose, the final transaction will always be processed in the currency associated with your shipping country (as detailed above).
If your card is issued in a country or currency other than your shipping destination, your card issuer may apply an exchange rate and/or foreign transaction fee. Please note that these fees are set exclusively by your bank or card provider and are not charged by our brand.
Upon completing your order, your bank will place a temporary authorization hold on your card for the total order amount. This hold is not a final charge—it simply verifies the validity of your card and reserves the necessary funds. The authorization will be lifted if you cancel your order prior to processing. Once your order is confirmed and prepared for shipment, the temporary hold will be converted to a permanent charge on your card.
In the event a payment is declined or flagged for security purposes (e.g., suspicious activity, inaccurate billing information), we will reach out to you via email or phone to address the issue. We may request additional verification documents (such as a copy of your ID or billing statement) to confirm your identity. If we are unable to verify the payment or resolve the decline, we reserve the right to cancel the order to ensure the security of both parties involved.
All approved refunds will be credited back to the original payment method used at checkout (including credit cards, debit cards, and other eligible payment options). Once we initiate the refund process (after verifying eligibility, such as receiving and inspecting returned items), you will receive a comprehensive email confirmation containing the refund amount and processing date.
Refunds typically take 5–10 business days to appear on your bank or card statement. However, processing times may vary depending on your financial institution—some banks may post refunds earlier, while others may require the full 10-day period. If you have not received your refund within the specified timeframe, we recommend checking your bank’s transaction history or contacting your card issuer for further updates. If the refund remains unaccounted for after this, please get in touch with our support team for additional assistance.
